Onboarding Teaches the Business Model
Good clinician onboarding teaches the business model in week one, so a capable new hire understands productivity before it ever feels like a fight.
Watching Physical Therapy KPIs Is Not the Same as Deciding
I work with clinic owners who aren’t avoiding the numbers. They look. They check the dashboard before patients start. They open the bank account between visits. They scan the P&L at night after the team has gone home. Some of them know more physical therapy KPIs than they know what to do with. And they […]
Busy but Not Profitable Is a Scoreboard Problem
I’ve spent a lot of time with clinic owners who have a packed schedule and a weak month-end report. The same clinic can look healthy from the treatment room and shaky from the month-end report. From the treatment room, the clinic looks alive. Tuesday is packed. The 3:00 PM eval showed. The front desk filled […]
A Billing Company Is Not a Revenue System
I have owned service businesses and coached clinic owners for years, and billing is the place I have watched clinics lose the most money quietly. Not through theft. Through fog. What protects the money is clinic billing oversight, staying close enough to the numbers to catch the leak while it is still small. The scene […]
When Double-Booking Is the Business Model
A packed schedule can still be a weak model. When a clinic only works by double-booking patients, weigh what the model really costs before your best clinician leaves.
The $60 Denial Is Not a Billing Problem
Small denials look like billing problems. They’re often telling you something bigger about which payer revenue actually belongs in your clinic.
If the Clinic Can’t Pay You Like the CEO, It Isn’t the Asset You Think It Is
Most clinic owners treat owner pay as a reward. It’s actually the cleanest diagnostic of whether your business is working — or quietly subsidizing itself.