Watching Physical Therapy KPIs Is Not the Same as Deciding
I work with clinic owners who aren’t avoiding the numbers. They look. They check the dashboard before patients start. They open the bank account between visits. They scan the P&L at night after the team has gone home. Some of them know more physical therapy KPIs than they know what to do with. And they […]
Busy but Not Profitable Is a Scoreboard Problem
I’ve spent a lot of time with clinic owners who have a packed schedule and a weak month-end report. The same clinic can look healthy from the treatment room and shaky from the month-end report. From the treatment room, the clinic looks alive. Tuesday is packed. The 3:00 PM eval showed. The front desk filled […]
Know Yourself, Know Your Competition
Sun Tzu on the two things you need to see clearly “If you know the enemy and know yourself, you need not fear the result of a hundred battles.” Sun Tzu’s advice isn’t just for generals. It’s a lifeline for small business owners. To build a business that lasts, you need to understand two things. […]
Clarity or Chaos
Sun Tzu on what confusion costs you You know the feeling. The business is spinning its wheels. Everyone’s busy. Nothing moves forward. Instead of confidently working toward your goals, you’re putting out fires and reacting to the next thing in front of you. It’s exhausting. Most of the time it traces back to one thing: […]